How to talk to potential customers
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Follow grammar and punctuation rules
- We’d recommend running everything you write through a comprehensive spelling and grammar tool like Grammarly before you post it or send it off.
- Omit unneeded language. People do not appreciate you wasting their time with rants or roundabout explanations. They are also more likely to use a service if they can get a feel for it within a minute or two.
- No shorthand for “texting type” ex. Lol, brb, lmfao, and u
- Never leave the ball in your court
- Always respond and acknowledge a client’s message
- Ask for clarification
- Messaging can get confusing, always respond back the request
- “Okay great! You would like me to get your groceries from Target pickup today at 3? I would love to. I will let you know when I have picked up!”
- Messaging can get confusing, always respond back the request
- Do not overshare
- Don’t get too deep into your personal life. Offering advice based on your past experience is a good idea because it adds a human touch to your interaction. But there’s a difference between that and talking about what’s going on in your personal life for no real reason. The latter is unprofessional and can make clients feel really uncomfortable.
- Write concisely
- No rambling. Omit unneeded language. People do not appreciate you wasting their time with rants or roundabout explanations. They are also more likely to use a service if they can get a feel for it within a minute or two.
- Respect business hours
- If you must reach out after hours, always add in “please respond in the morning!”