How To Talk To Potential Customers

How to talk to potential customers

• Follow grammar and punctuation rules

  • We’d recommend running everything you write through a comprehensive spelling and grammar tool like Grammarly before you post it or send it off. 
  • Omit unneeded language. People do not appreciate you wasting their time with rants or roundabout explanations. They are also more likely to use a service if they can get a feel for it within a minute or two.
  • No shorthand for “texting type” ex. Lol, brb, lmfao, and u
• Never leave the ball in your court
  • Always respond and acknowledge a client’s message
• Ask for clarification
  • Messaging can get confusing, always respond back the request
    • “Okay great! You would like me to get your groceries from Target pickup today at 3? I would love to. I will let you know when I have picked up!”
• Do not overshare
  • Don’t get too deep into your personal life. Offering advice based on your past experience is a good idea because it adds a human touch to your interaction. But there’s a difference between that and talking about what’s going on in your personal life for no real reason. The latter is unprofessional and can make clients feel really uncomfortable.
• Write concisely
  • No rambling. Omit unneeded language. People do not appreciate you wasting their time with rants or roundabout explanations. They are also more likely to use a service if they can get a feel for it within a minute or two.
• Respect business hours
  • If you must reach out after hours, always add in “please respond in the morning!”